Refunds Policy

Return policy:

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are not accepted for food products, healthcare products and gift wrap.

For training items (this includes machines, bars, weights, training accessories) we do not accept returns due to the weight of the items, so you will need to prove the damage with images sent to contact@powerstrength.eu, then the refund amount will be negotiated if there are several items.

When a full or partial refund is accepted, it may take up to 30 working days, depending on the size of the item (from 10 to 30 days).

The customer undertakes to wait for the amount to appear in his bank account without asking untimely questions about the settlement time (this varies from bank to bank, we have no control over the processing time and are unaware of the details).

To start a return, you can contact us at contact@powerstrength.eu. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@powerstrength.eu.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at contact@powerstrength.eu, we will send you the address to which to return your product.

Digital Item Policy:

If there is no digital product yet, this page is still useless.